Support & FAQ

Need Help?

We’re here to make your journey simple and secure. Explore our FAQs below or reach out to our support team for assistance.

Frequently Asked Questions

1. What is VaultKey Hardware Wallet?

VaultKey is a secure, offline hardware wallet designed to store the private keys of your cryptocurrencies, NFTs, and digital assets. It ensures your keys never leave the device, protecting them from hackers, malware, and online threats.

2. Does VaultKey have access to my funds or private keys?

No. VaultKey is a fully non-custodial hardware wallet. This means you, and only you, control your private keys and digital assets. We do not store, access, or recover your private information or funds.

3. What cryptocurrencies does VaultKey support?

VaultKey supports a wide range of cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), and other major blockchain assets. We regularly update support for additional networks through firmware updates.

4. Can I buy or trade crypto using VaultKey?

No. VaultKey is strictly a hardware wallet for securely storing private keys and managing crypto assets offline. It does not provide services for buying, selling, trading, or exchanging cryptocurrencies.

5. How does VaultKey keep my assets safe?

VaultKey uses advanced encryption and secure chip technology to protect your private keys. Because your keys never connect to the internet, your assets remain secure even if your computer or phone is compromised.